Terms Conditions

These Terms & Conditions apply to your access to and use of creativecraftsdxb.com. By using this website, you agree to these terms. Please read them before placing an order.

Changes to These Terms

Creative Crafts may update these terms at any time without prior notice. Please review them whenever you use our website or purchase products from us.

Handling Charges

Handling charges cover the cost of processing, handling and packing your order. Please refer to our Delivery Policy for delivery charges and further information.

Comments and Feedback

We welcome your feedback about our website and products. Comments, feedback, notes, messages, ideas, suggestions and other communications submitted through the website become and remain the exclusive property of Creative Crafts.

Creative Corner Images

Images submitted by artists remain the exclusive property of the artists who submitted them. Creative Crafts is not responsible for third-party misuse of these images.

Links to Other Websites

Our website may link to external services and resources. Creative Crafts does not control their availability or content. Please direct any concerns about an external website or service to its provider.

Product Prices

Prices on our website may differ from prices in our stores or catalogues. Prices may also vary between stores. Website prices reflect the everyday value prices offered to our online customers.

Product Information and Errors

Website and catalogue information may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices or availability. Creative Crafts may correct these errors and update information at any time without prior notice.

Returns and Manufacturing Defects

Please check your items carefully before ordering, as all sales are final. Due to the nature of our products, opened and unopened items cannot be exchanged or replaced, except for manufacturing defects as described below.

We pack orders carefully for courier delivery. Creative Crafts is not responsible for damage that occurs during shipping.

Items with manufacturing defects will be replaced if you contact us within 48 hours of receiving your shipment.