Creative Crafts

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FAQ

Frequently asked Questions

 

What kind of payments do you accept?
At the moment we are accepting Cash on Delivery and bank transfer only for our UAE customers. For international orders, once a bank transfer is made, your goods will be processed and shipped. 

 

What are the shipping charges?
For our UAE customers, there is a standard shipping rate of AED 15/- only for an order up to 5 kilos. For every additional kilo, it will be AED 1/- extra. 
For Abu Dhabi and Alain customers our charges are AED 20/-. We offer free shipping for orders over AED 500/-.
For international orders, please take a look at our shipping policy and rates. Order will be executed once the payment has been made via bank transfer.
Click here to see our Delivery Policy

 

How many days does it take for the order to reach us?
It takes up to 2-3 working days for the order to reach within UAE.

 

Will we be able to return any items?
Due to the nature of our products, we do not allow any returns. Please review the products carefully before placing an order. We pack all our items with great care so that they reach you in mint condition. However, if there is any manufacturing defect, we may be able to accept return if a complaint is made within 48 hours of receiving the item. 

 

I am a beginner at crafting. Can you help me with what products I will need?
Yes, of course. You can call or email us and we will help you out :)